SHIPPING AND RETURNS
Unlike many other websites that have special rules and lots of fine print, elesmodsupplies.com offers shipping on all domestic orders placed on our website
All orders will have tiered shipping and handling pricing.
elesmodsupplies.com uses as a carrier. The US Postal Service. (USPS), and UPS Group.
Flat rate shipping cost for orders by weight and dimensions
USPS – First Class Mail
USPS – Priority Mail
We do our best to make shipping affordable, convenient, and easy to understand. We promise we’re not in the business of making money shipping and just because shipping is cheap doesn’t mean it should take forever. We only pass on an amount to help cover a portion of the shipping fees charged to us from the shipping supplier. We understand how important it is for you to receive your order quickly and we make every effort to do just that.
If you feel your order is taking longer than usual, please be sure to check your email for any updates as we will pass along any information as it is available to us. We are always here to chat if you have any questions or concerns, feel free to contact us!
*Please note, once an order has been picked up by the carrier, it is considered ‘shipped’ therefore we are unable to cancel or refund.
**Any orders that have shipped would then fall under the RETURN SHIPPING POLICY below.
If you are not 100% satisfied with your purchase, you can return the unused product for a full refund or an even exchange.
You can return a product for up to 30 days from the date of purchase. Please note, all items must be unused and in the original packaging.
Please email us at firstname.lastname@example.org to receive an RMA (return merchandise authorization) number. Returns will not be accepted without prior authorization.
Please allow up to 1 week for your return to be processed once it has been received at our warehouse. Once your return is received, inspected, and approved, our customer service department will provide confirmation of your refund.
*Note: Returned products will be inspected by our returns department and if items are deemed altered, damaged or tampered with a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry.
In the event of a picking error by our team, Elesmod Supplies will cover any return shipping cost.
For any other returns, please feel free to reach out to email@example.com to speak to a representative in regards to your return shipping options.
Elesmod Supplies will be happy to pass along our shipping rates to our customers in regards to returns. Shipping rates would then be deducted from the total refunded amount.
**Please note shipping charges on the original order are non-refundable**
If you are using a freight forwarder, please have the items inspected before shipping out of the country. Elesmod Supplies is NOT responsible for any items re-shipped outside of the US.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
- Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
*Tip: Please be extra careful when selecting makeup colors.
Electrical Appliance Returns
No return will be accepted without a return authorization number. Please contact us at firstname.lastname@example.org to receive proper authorization.
Elesmod Supplies does not provide refunds on used electrical appliances. New and unopened electrical appliances such as (Blow Dryers, Flat Irons, Curling Irons, Nail Machines, Electric Mirrors, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.
Please note, appliances are eligible for store credit in the form of a gift certificate or exchange only within 30 days of purchase.
We guarantee all appliances for 30 days from the date of delivery. If your appliance becomes defective within 30 days of purchase, we will replace the appliance at no cost. After 30 days, all appliances are covered under the manufacturer’s warranty. Please contact us at email@example.com to discuss your options as each manufacturer has different policies.
Elesmod Supplies has great relationships with our distributors and manufacturers and in most cases, a replacement is easy to attain.
Elesmod Supplies cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are all 100% authentic.
Our merchandising team strives to update pictures with the most current packaging from our brands. If you happen to receive a product that looks slightly different than our website pictures, please note we are in the process of updating our images to the new packaging for said item.
Size / Quantity
Sometimes due to shipping cost, Elesmod Supplies may ship two smaller packages totaling in equal or greater quantity. Our shipping department may also ship a larger size with more quantity as a bonus to our customers.
Shipping / Handling Time
Some products may be shipped from different salon/warehouse locations resulting in longer handling/shipping times.
**Multiple item orders may also ship in multiple shipments.
To prevent fraud, frequent return requests are subject to review by Elesmod Supplies. We reserve the right to deny purchases or refunds for any suspicious activity.